Right of withdrawal and customer service
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
In the case of a sales contract: on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. In the case of a contract for several goods ordered by the consumer in the context of a single order and delivered separately: on which you or a third party named by you, who is not a carrier, has taken possession of the last goods. In the case of a contract for the delivery of goods in several partial consignments or pieces: in which you or a third party designated by you, who is not a carrier, has taken possession of the last part or the last piece. In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you, who is not a carrier, has taken possession of the first goods. When several alternatives come together, the last time is decisive.
In order to exercise your right of withdrawal, you must inform us (FINE LIQUIDS, Patrick Eckert, Am Eichwald 11 74934 Reichartshausen 01781590091 firstname.lastname@example.org) by means of a clear statement (e.g. a letter sent by post, fax, or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we shall reimburse to you all payments received from you, including delivery costs (with exceptions to the additional costs resulting from your choice of a type of delivery other than the low-cost standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to FINE LIQUIDS, Patrick Eckert, Am Eichwald 11 74934 Reichartshausen 01781590091 email@example.com return or hand over firstname.lastname@example.org the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.
End of the revocation instruction
You can contact our customer service at the following times at:
At the Eichwald 11
Monday to Thursday 8 am-12 pm and 3-5 pm Friday and Saturday 8am-12pm.